Change a plan, suspend, or reactivate
Manage a tenant's plan tier and its active/suspended lifecycle.
These actions are performed from a tenant's detail view in Organizations. All of them are recorded in the audit log.
Change a plan tier
bot_only, policy_hub, or full.Changing the tier changes both feature access and the monthly run cap:
| Plan | Advisor | Policy Hub | Run cap |
|---|---|---|---|
bot_only | Global playbook only | — | 500 |
policy_hub | Org + global | ✔ | 2,000 |
full | Org + global | ✔ | 10,000 |
Downgrading to bot_only removes the Policy Hub from the tenant's workspace and narrows the
advisor to the global playbook. The organization's documents remain indexed and are restored if you
upgrade again.
Suspend a tenant
Suspending sets the organization's suspendedAt and blocks its users from the workspace.
The tenant immediately appears with a suspended status and its members are denied workspace access on their next request.
Reactivate a tenant
Reactivating clears suspendedAt and restores access.
Verify
After any of these, confirm the change in the tenant's status/plan badges and check that the action landed in the audit log with you as the actor.